Terms & conditions

Payment

Payment may be made by bank transfer. Once your order has been received you will be given instructions as to how to make the bank transfer. We accept bank transfers from overseas.

Delivery

We normally deliver by and we endeavour to have the goods arrive within 14 days of order confirmation, but please allow a maximum of 30 days for delivery.

We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.

Please contact us if you wish to discuss alternative delivery arrangements.

Cancellation/refunds

You may cancel your order for any reason up to 14 days after you receive the goods (the statutory minimum is 7 days). 

Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).

Customer service

Our customer services number is 07910 199976 and email is tania@taniarutland.com - we shall endeavour to respond promptly and at the latest within 3 days.